Privacy Policy

Introduction

SempiRavve ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, industry, professional goals
• Course Information: Training preferences, skill levels, course feedback
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Messages, inquiries, and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, referral sources
• Location Information: General geographic location based on IP address
• Cookies and Tracking Data: Information collected through cookies and similar technologies

Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms when you interact with our content
• Business partners and referral sources
• Public databases and marketing partners
• Analytics and advertising service providers

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Providing and delivering our public speaking courses and training services
• Processing registrations and managing course enrollments
• Sending course materials, schedules, and important updates
• Facilitating communication between instructors and participants

Customer Support

• Responding to your inquiries and providing customer support
• Troubleshooting technical issues and resolving problems
• Providing information about our services and answering questions

Communication and Marketing

• Sending newsletters, promotional materials, and course announcements
• Informing you about new services, features, and special offers
• Conducting surveys and collecting feedback
• Personalizing marketing communications based on your interests

Business Operations

• Processing payments and managing billing
• Maintaining accurate records and administrative purposes
• Analyzing usage patterns to improve our services
• Conducting research and development for new offerings

Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our terms of service and other agreements
• Responding to legal requests and court orders

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To process course fees and handle billing
• Email Service Providers: To send newsletters and course communications
• Cloud Storage Providers: To store and manage data securely
• Analytics Providers: To analyze website usage and improve our services
• Customer Support Tools: To provide efficient customer service

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our users or others
• Investigate potential violations of our terms of service
• Prevent fraud or other illegal activities

Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Safeguards

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Secure Hosting: Our website and databases are hosted on secure servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Systems and software are regularly updated with security patches

Administrative Safeguards

• Employee Training: Staff are trained on privacy and security best practices
• Data Minimization: We collect only the information necessary for our purposes
• Regular Audits: Periodic security assessments and vulnerability testing
• Incident Response: Procedures in place to respond to security breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breach as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content.

Types of Cookies We Use

Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled. They include:

• Session management and user authentication
• Security and fraud prevention
• Load balancing and website functionality

Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Page views, session duration, and bounce rates
• Popular content and user pathways
• Website performance and optimization opportunities

Marketing Cookies

These cookies are used to personalize advertising and marketing communications:

• Tracking conversions from marketing campaigns
• Personalizing content based on interests
• Retargeting website visitors with relevant ads

Cookie Management

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Canadian Privacy Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for non-essential processing
• Complaint: File a complaint with the Privacy Commissioner of Canada

Additional Rights

You may also have the right to:

• Portability: Receive your data in a structured, machine-readable format
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days and may require verification of your identity.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Course Records: Maintained for 7 years for educational and certification purposes
• Financial Records: Retained for 7 years as required by Canadian tax law
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 2-3 years for trend analysis

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. We ensure that such transfers comply with applicable privacy laws and provide adequate protection for your personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete such information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Privacy Commissioner of Canada at www.priv.gc.ca.