Terms of Service

Introduction

Welcome to SempiRavve. These Terms of Service ("Terms") govern your use of our website, services, and training programs. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you may not access or use our services.

Acceptance of Terms

Agreement to Terms

By accessing our website, registering for our courses, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any additional terms that may apply to specific services.

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by:

• Posting the updated Terms on our website
• Sending email notifications to registered users
• Providing notice during your next login or service use

Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.

Our Services

Training Programs

SempiRavve provides public speaking and communication training services, including:

• Group Workshops: Interactive training sessions with multiple participants
• Individual Coaching: One-on-one training tailored to personal goals
• Corporate Training: Customized programs for organizations and teams
• Virtual Sessions: Online training and coaching via video conferencing
• Assessment Services: Evaluation of speaking skills and progress tracking

Service Delivery

We will make every effort to deliver services as described, but we reserve the right to:

• Modify course content to improve effectiveness
• Reschedule sessions due to unforeseen circumstances
• Substitute instructors when necessary
• Adjust class sizes for optimal learning experiences

Service Availability

While we strive for continuous availability, our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Force majeure events beyond our control
• Legal or regulatory requirements

User Obligations and Conduct

Account Responsibility

When you create an account with us, you agree to:

• Provide accurate, complete, and current information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Update your information promptly when it changes
• Be responsible for all activities that occur under your account

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws or regulations
• Infringe on the rights of others, including intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers
• Use our services for commercial purposes without authorization
• Impersonate others or provide false information

Course Participation

When participating in our training programs, you agree to:

• Arrive on time and attend all scheduled sessions
• Participate actively and constructively in exercises and discussions
• Respect the privacy and confidentiality of other participants
• Follow instructor guidance and safety protocols
• Complete assigned exercises and homework when applicable
• Provide feedback and evaluations when requested

Payment Terms and Conditions

Course Fees

Payment terms for our services include:

• Payment Due: Full payment is required before course commencement unless otherwise arranged
• Accepted Methods: Credit cards, debit cards, bank transfers, and corporate accounts
• Currency: All prices are listed in Canadian Dollars (CAD)
• Tax Inclusive: Prices include applicable GST/HST as required by law

Refund Policy

Our refund policy varies by service type:

Group Workshops

• Full Refund: Available up to 14 days before the course start date
• 50% Refund: Available 7-13 days before the course start date
• No Refund: Less than 7 days before the course start date
• Transfer Option: Course credits may be transferred to future sessions subject to availability

Individual Coaching

• 24-Hour Notice: Full refund available with 24-hour advance notice
• Emergency Situations: Refunds considered on a case-by-case basis
• Package Deals: Prorated refunds available for unused sessions

Corporate Training

• Custom Terms: Refund terms specified in individual corporate agreements
• Cancellation Policy: Typically requires 30-day advance notice

Late Payment

Late payment may result in:

• Suspension of access to services
• Late payment fees as permitted by law
• Referral to collection agencies
• Legal action to recover outstanding amounts

Intellectual Property Rights

Our Intellectual Property

All content, materials, and intellectual property provided by SempiRavve, including but not limited to:

• Course materials, handouts, and presentations
• Training methodologies and techniques
• Website content, text, graphics, and logos
• Video recordings and audio materials
• Assessment tools and evaluation methods

Are owned by SempiRavve or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use course materials for personal learning purposes
• Make copies of materials for personal reference only
• Use techniques learned in your personal and professional life

Restrictions

You may not:

• Reproduce, distribute, or commercially exploit our materials
• Create derivative works based on our content
• Remove copyright or proprietary notices
• Reverse engineer or attempt to extract our methodologies
• Teach or offer competing services using our materials

User-Generated Content

Content you create or share during our courses (presentations, exercises, feedback) remains your intellectual property. However, you grant us a limited license to use such content for:

• Providing feedback and coaching
• Course improvement and development
• Training instructor staff (with your consent)

Privacy and Confidentiality

Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Confidentiality

We maintain strict confidentiality regarding:

• Personal information shared during coaching sessions
• Individual performance assessments and feedback
• Corporate training content and business information
• Participant discussions and shared experiences

Recording Policy

For virtual sessions and some in-person training:

• We may record sessions for quality assurance and training purposes
• Participants will be notified before recording begins
• Recordings are used only for legitimate business purposes
• Participants may request copies of their recorded sessions

Disclaimers and Limitations of Liability

Service Disclaimers

While we strive to provide high-quality training, we make no guarantees regarding:

• Specific outcomes or results from our training
• Career advancement or professional success
• Elimination of all speaking anxiety or fears
• Suitability for specific individual needs or goals

No Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Accuracy, reliability, or completeness of content
• Uninterrupted or error-free operation
• Freedom from viruses or harmful components

Limitation of Liability

To the maximum extent permitted by law, SempiRavve shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Lost profits, revenue, data, or business opportunities
• Personal injury or emotional distress
• Damages arising from third-party actions or services

Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless SempiRavve, its employees, and contractors from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any third-party rights
• Any false or misleading information you provide

Termination

Termination by You

You may terminate your account or discontinue using our services at any time by:

• Contacting us with written notice
• Following our account closure procedures
• Ceasing to use our services

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Threaten or harass other participants or staff
• Fail to pay fees when due
• Attempt to damage or compromise our systems

Effect of Termination

Upon termination:

• Your right to access our services will cease immediately
• Outstanding fees remain due and payable
• Provisions regarding intellectual property, confidentiality, and liability survive
• We may delete your account and associated data

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Government actions, regulations, or travel restrictions
• Labor disputes, strikes, or lockouts
• Telecommunications or internet service failures
• Acts of terrorism, war, or civil unrest

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

Dispute Resolution

Before pursuing legal action, we encourage you to contact us to resolve any disputes informally. If informal resolution is unsuccessful, disputes may be resolved through:

• Mediation through a mutually agreed mediator
• Arbitration in accordance with British Columbia arbitration rules
• Court proceedings in British Columbia

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and SempiRavve regarding the use of our services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Contact Information

If you have questions about these Terms of Service, please contact us: